Security
Insitio takes all effort to deliver secure products and services that allows you to trust Insitio and do what you need to do without any hassle.
Our business is in providing you with the best tooling available to streamline your work, your personal and private data is of no interest to anyone but yourself. We will not use your data for our own purposes, unless we have received your explicit permission.
Our products are built to meet PCI-DSS compliance, industry best practices and we follow guidance by NIST, AICPA and ISO27001:2022 to deliver and continuously improve the best possible security and privacy our customers deserve.
Contact us on security@insitio.ai for inquiries.
Coordinated Vulnerability Disclosure
At Insitio, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.
If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.
Please do the following:
- E-mail your findings to security@insitio.ai,
- Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,
- Do not reveal the problem to others until it has been resolved,
- Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
- Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.
- Do not send us reports about SPF, DMARC, or third party platforms. They will not be handled.
What we promise:
- We will respond to your report within 5 business days with our evaluation of the report and an expected resolution date,
- If you have followed the instructions above, we will not take any legal action against you in regard to the report,
- We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
- We will keep you informed of the progress towards resolving the problem,
- In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
- As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us with a notable mention on our hall of fame page. Additional rewards for vulnerabilities are to our discretion.
We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.